FAQs
THE GEAR
Every piece is made on demand — what does that mean for me?
Nothing at Urban Patriot sits on a shelf. The moment you place your order, your piece goes into production — printed, assembled, and prepared specifically for you. That's how we keep quality tight and waste out of the equation. It means your gear is fresh. It also means it takes a few days before it ships. Build time is included in the total time to ship.
What products does Urban Patriot carry?
The Patriot Collection is our foundation: tees, long sleeves, sweatshirts, hoodies, caps, and pins. Limited City-Series drops will be added over time, celebrating the history and builders of America's urban communities. Every product page has the full spec sheet — fabric weight, sizing, and fit — to help you find the product that represents you most.
How do I find my size?
Every product page has a size guide with exact measurements. Urban Patriot gear is designed with purpose — the fit is intentional, and the sizing varies by product. A heavyweight box tee fits differently than a long sleeve. We highly recommend checking the guide before you order — all sales are final on sizing.
Can I purchase Urban Patriot gear in person?
Yes. Urban Patriot hosts pop-up events in New York, Washington DC, and Baltimore. To find out where we're showing up next, email us at hello@urbanpatriot.com. We'll get you the details.
Is urban Patriot only for Military & Military Veterans?
Definitely not. Although our founder is a proud Marine Veteran whose father and two brothers are also Veterans, his five sisters and mother are not. He passionately considers them urban Patriots in their own right.
SHIPPING
How long does it take to receive my order?
Delivery time includes both production and transit. Here's what to expect:
| Product | Est. Delivery | First Item | Each Additional |
|---|---|---|---|
| Tees & Caps | 8–10 business days | $4.49–$4.75 | $2.00–$2.20 |
| Long Sleeves | 5–7 business days | $4.75 | Varies |
| Sweatshirts & Hoodies | 5–7 business days | $8.49 | $2.50 |
Shipping times are estimates. Exact arrival dates are calculated at checkout. Delivery days exclude weekends and holidays.
How much does shipping cost?
Shipping costs are calculated at checkout based on your order and destination. The table above shows starting rates. When you order multiple items, each additional piece ships for less than the first.
Where does my order ship from?
All Urban Patriot gear is fulfilled through Printful — a print-on-demand production partner with facilities across the US. Your order ships from the nearest available fulfillment center to reach you as quickly as possible.
How do I track my order?
Once your order ships, you'll receive a confirmation email with tracking details. Check your spam folder if it doesn't arrive. If you've lost the confirmation, reach out to us at hello@urbanpatriot.com with your order number and we'll get you the information.
Do you ship to PO Boxes or military addresses?
We ship to most domestic addresses. If you have questions about a specific delivery destination, contact us at hello@urbanpatriot.com before placing your order.
Do you ship internationally?
Yes. Urban Patriot ships internationally. Shipping costs and delivery times vary by destination and will be calculated at checkout. If you have questions about a specific country or region before ordering, reach out to us at hello@urbanpatriot.com.
RETURNS & QUALITY
Can I return or exchange my order?
Every order is made on demand — built specifically for you the moment you place it. Because of that, we do not accept returns or exchanges for sizing issues or a change of mind. The size guide is on every product page — it's there to help you get the right fit the first time.
My gear arrived damaged or with a misprint. What do I do?
We guarantee quality. If your gear has a manufacturing flaw — a misprint, damage, or any defect that is our fault — we will replace it. No questions asked.
Email us at hello@urbanpatriot.com within 30 days of your delivery date. Include your order number and a clear photo showing the damage or misprint. We will ship a replacement to you at no cost. You can keep or discard the original.
Reports submitted outside the 30-day window cannot be processed.
My package was returned to sender. What happens now?
If your order came back to us due to an incorrect address or because it went unclaimed, contact us at hello@urbanpatriot.com. You'll be responsible for the new shipping fee to get it moving again. You have 30 days from the return date to claim your package — after that, it cannot be reshipped.
My order is lost in transit. What should I do?
If your order hasn't arrived by the estimated delivery date, contact us at hello@urbanpatriot.com within 30 days of that date. We'll work with the carrier to investigate. If the package is confirmed lost, we'll ship a replacement at no charge.
I ordered the wrong size. Can I get a new one?
Because each order is made on demand, we're unable to cover the cost of a new item due to a sizing error — but we'd encourage you to reach out to us at hello@urbanpatriot.com before placing a new order. We'll do what we can to help. Size guides are on every product page to help you get it right the first time.
CONTACT
Still need us? We're here.
Email us at hello@urbanpatriot.com. We typically respond within 1–2 business days.
When you reach out, include your order number and a clear description of the issue. The more detail you give, the faster we can move.
Urban Patriot. Stand up. Serve up. Rep loud.